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Communication Through Crisis

In an instant, nearly every business has shifted to remote working to protect it's employees and public health. But it doesn't take long to realize that virtual communication is anything but business as usual. In this session, Neal Glatt will walk attendees through the communication changes and cultural shifts that drive them in the past, present, and future to equip you for success.
Attendees will learn how to more effectively communicate with customers and employees to improve every key business metric and utilize better communication to thrive including: the difference between 2-D and 3-D communication conversations and means; how to select the proper channel for conversations to maximize meaning and efficiency; new tools to improve communication in 2020 and beyond.

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