Building a Partnership with Customers

Jennifer Noble August 12 2016

One of the core components of customer engagement is a high level of customer service. Traditionally we have trained staff to be sure to greet a customer with a warm smile and positive attitude, understand what their needs are and extend an offer of assistance. Today’s consumer is looking for all of those things and more. They are looking for a partnership in their purchase.
Through the SHIFT research we know that consume...

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